Women veterans tell Congress VA communication has dropped during pandemic

Abbie Bennett
May 20, 2020 - 11:08 am
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Photo by SGT. Gruart/National Archives.

Women veterans told lawmakers on Capitol Hill that the Department of Veterans Affairs has not communicated well during the coronavirus pandemic. 

In an online forum Tuesday hosted by the House Women Veterans Task Force, women veterans who are now researchers, veteran service organization staff and more told Congress members about the challenges female former service members face, and that they worry VA's focus on the pandemic could push those issues aside. 

They recognized VA's effort to expand online services, such as telehealth appointments and mental health check-ins, but said they were concerned about ongoing issues that could fall by the wayside in the wake of the crisis. 

Those issues include gender or sexual harassment at VA hospitals and clinics, inconsistent services, lack of staff trained to help women vets, lack of childcare and a lack of data keeping track of issues women vets face. 

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Dr. Patty Hayes, chief consultant for the VA Office of Women's Health, told the veterans and lawmakers VA has worked to reach women over the course of the pandemic, expansions in telehealth for mental health and other appointments as well as intimate partner violence resources. VA also has reached out to pregnant veterans with information on changes to maternity care and other needs, Hayes said. 

Advocates told lawmakers women veterans are facing increasing isolation during the pandemic and are struggling to access VA resources. 

"We need to be conducting more screenings, gauging loneliness ... watching for signs of spouse or caregiver abuse" said Maureen Elias, associate legislative director at Paralyzed Veterans of America. 

VA should be communicating with veterans more than ever, advocates said. 

"This is the time to over-communicate, not go radio silent," said Tammy Barlet, a Coast Guard veteran and associate director of the Veterans of Foreign Wars' national legislative service. 

Intimate partner violence is an increasing concern, especially with people isolating at home, advocates said. But VA representatives told lawmakers they don't have the data yet to tell if there's been increased demand for intimate partner violence resources since lockdowns began. 

In general, VA representatives told veterans and lawmakers they lacked data so far on women veterans seeking resources and services from the department during the pandemic. 

It's also unclear how women veterans have been affected by the virus itself since VA is not releasing any demographic data about the more than 12,600 positive cases its had or the 1,082 deaths as of Wednesday. 

The women veterans said VA isn't doing enough to reach women veterans and meet their needs during the crisis -- problems, they said, which existed before the pandemic and will likely continue after.

Rep. Julia Brownley, D-Calif., chairwoman of the Women Veterans Task Force, said women "remain historically under-served and under-resourced and we want to change that ... when women leave the military and become veterans, more barriers remain, including to their health care ... times of crisis, such as global pandemics, exacerbate many of these challenges, including inequities in systems of support." 

Women are the fastest-growing group of veterans. They're more likely to die by suicide than women who never served, They're more likely to experience trauma, including military sexual trauma and intimate partner violence than their male counterparts. They're more likely to be single parents. They're facing 20 percent unemployment and increased mental health challenges during the pandemic. They are the fastest-growing group of homeless veterans, and that has worsened during the COVID-19 crisis, advocates and lawmakers said. 

Women veterans are less likely than men to seek care at VA, and advocates say that's due at least in part to gender and sexual harassment by male veterans at VA hospitals and clinics. 

"Prior to the current public health crisis, many women veterans chose to delay or miss care because of sexual harassment at VA facilities," Brownley said. "This is unacceptable." 

Hayes said VA has not found that other healthcare systems have "quite the challenge VA has" when it comes to harassing behavior from other patients. Hayes put at least part of the blame on military culture carried over from service. 

Women veterans are more likely to be single parents or be the primary caregiver for children. That makes childcare a complicating factor in getting the health care they need, advocates said. 

"Twelve percent of military women are single mothers," said Kaitlynne Hetrick, a Navy veteran and associate of government affairs for Iraq and Afghanistan Veterans of America. "We're facing an increasingly stressful environment now and we have to acknowledge those forces will affect them differently." 

One of the solutions, though, may be born of the isolation required during the pandemic itself. 

Jennifer Silva, an Army veteran and chief policy officer at Wounded Warrior Project, said before the pandemic, women made up about 17 percent of the veterans who participated in WWP programs. Now that most of those programs have moved online, women make up 44 percent, Silva told lawmakers. 

She said WWP has found it's easier for women to participate in virtual programs than to go to appointments or events, at least partly because they don't have to find childcare while they travel. 

"There are lower barriers," Silva said. "There are some things that are missed (with online programs) but it's easier to join ... There's some real goodness in this virtual world. They don't have to coordinate their whole life around it." 

Now, Silva said WWP plans to offer up to a quarter of its programs virtually moving forward to help reach veterans for whom that's an easier option, including women. 

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Are you a veteran, family member or VA employee dealing with the coronavirus? Contact Abbie Bennett: abbie@connectingvets.com or @AbbieRBennett. If you require secure communications, email abbierbennett@protonmail.com.

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