The White House VA Hotline has answered 250,000 calls

Elizabeth Howe
May 22, 2019 - 1:22 pm

Photo courtesy of Veterans Affairs

The White House VA Hotline, which went live in June 2017 as part of President Donald Trump's efforts to reform the Department of Veterans Affairs, has now fielded more than 250,000 calls. 

The Hotline, 855-948-2311, is staffed 24 hours a day, 365 days a year with agents who are knowledgeable about the ins and outs of VA — promising to always connect veterans with "the right number."

Despite reports from August 2018 that the Hotline might have been doing more to report problems to VA and open cases than to actually resolve them, 94 percent of the 157,346 cases reported by the Hotline have been resolved according to VA.

The average wait time to speak to a live agent on the Hotline is nine seconds and calls last an average of 15 minutes. More than half of the calls to the Hotline are general inquiries about care, benefits, and memorial services. About 1 percent of all calls were compliments. Not mentioned by VA is how many of the calls were complaints. 

“The White House VA Hotline is quickly becoming VA’s front door for questions or concerns about VA and community resources,” VA Secretary Robert Wilkie said in a statement. “This milestone is a testament to VA’s commitment to improving the Veteran experience.”

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