This veteran says CVS ripped up his Marine Corps photo and called the cops

Elizabeth Howe
October 17, 2019 - 9:10 am
CVS

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Marine Corps veteran Larry Regedanz says a CVS in Celina, Ohio refused to print his boot camp picture, ripped it in half in front of him, and then called the police. 

Regedanz's mother asked to have the 33-year-old photo printed so it could be displayed on the Hometown Heroes banners downtown alongside other local veterans, but told her son that when she went to pick it up she was threatened with a $10,000 copyright infringement fine. When Regedanz went to CVS himself to sort out the situation, things escalated. 

Regedanz says the CVS cashier was unable to find the photo. The cashier called the manager who was also unable to find the photo. 

"When I explained it was my military boot camp picture, the manager wasn't so nice anymore," Regedanz wrote in a Facebook post that was shared close to 10,000 times before being deleted.

The manager then told Regedanz the photo was copyrighted. Even after Regedanz explained that he purchased the photo and owned the rights to it, the manager still said he could not have the photo. She then said it had been destroyed. 

"I asked to see the destroyed remains, she couldn't find them," Regedanz wrote. "I then said that the photo was in the store a few hours ago, and now it's gone, and that I was concerned since it was my photo. She eventually found it, not destroyed. When I pointed out that it was not destroyed, she held it up to my face and ripped it in pieces, smiling as she did it."

Regedanz asked for the manager's last name and contact information to give to his lawyer because he "felt something needed to be done." She declined to provide either, according to the Facebook post. 

Regedanz then left the store, planning to contact CVS Corporate. But before he could, he got a call from the Celina Police Department. The manager had filed a complaint "because she felt threatened."

"I will not be visiting the Celina CVS or any other CVS for that matter until it's made clear by CVS corporate on 1. their policy of veterans getting photo copies of themselves which they own. 2. CVS corporate’s policy on how managers interact with not only veterans but customers in general. I am still waiting to hear back from CVS corporate," wrote at the end of the original post. 

The post has since been updated with the message that Regedanz received back from CVS. 

"CVS corporate called me to apologize and said they were reviewing their policy on military pictures being printed at their store," Regedanz wrote. "Thanks for everyone's feedback but please do not harass CVS or their employees over this."

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