As VA restores services at some facilities, more veterans are making use of telehealth services

Julia LeDoux
July 06, 2020 - 8:33 am

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More than 100 VA medical facilities and medical centers around the nation have now reinstated at least one in-person service after some were paused or scaled back due to the COVID-19 pandemic.  

That comes as the agency says it saw a more than 1000% increase in telehealth appointments, with virtual health care appointments in March totaling more than in all of 2019. 

“We will continue to provide a safe environment for both Veterans and employees,” said VA Secretary Robert Wilkie in a release. “VA will also ensure the safety of patients and employees are a priority when implementing which Veterans Health Administration facilities move forward with expanding in-person services.” 

VA reaches 20.000 COVID-19 cases, 1,500 deaths as infections spike

Community infection rates and other factors are used to determine when it is safe for a facility to expand its services, the release states.

Active COVID-19 cases among Veterans Affairs patients more than tripled in June

The VA has utilized telehealth appointments to provide non-emergency care for veterans during the pandemic, but says that “veterans should not delay contacting their care team to make an appointment if they have a medical concern.”

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