Some commissary locations now offer online shopping

Julia LeDoux
June 24, 2019 - 12:50 pm



The Defense Commissary Agency is continuing to rollout its online shopping/curbside grocery pickup service.

Known as CLICK2GO, the service is currently being offered in Virginia at Fort Eustis and Oceana Naval Air Station.     

“Using CLICK2GO is a straight-forward process,” explained Willie Watkins, DeCA's eBusiness chief.

Authorized commissary shoppers access the system through the agency’s website. There, they choose their commissary location, validate their commissary privileges, log in and follow the instructions necessary to register an account.

“Once in CLICK2GO, patrons select from commissary products offered online based on the store’s stock assortment,” said Watkins. “After products are selected, the shopper selects a pickup time and completes the checkout process. The only thing left to do is arrive curbside at the appointed time, with your military ID or authorized agent card and pay. Commissary workers will load the groceries in the shopper’s car.”

Click2Go pickup

There is a minimum 6-hour lead-time from time of order to time of curbside pickup, Watkins said. For example, an order submitted at 5 a.m. can be picked up the same day as early as 11 a.m. Orders placed after 12 p.m. will default to the next available pickup time on the following day. Orders can be placed 24 hours a day, up to six days in advance of the desired pickup date.

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“DeCA accepts both digital coupons on the Commissary Rewards Card and paper coupons at the time of payment,” Watkins added. “CLICK2GO employees are not allowed to accept tips. All returns must be handled inside of the commissary at customer service.”

The next store to receive the service has not been announced yet, Watkins said.

“Future deployment of the new CLICK2GO would occur in conjunction with the geographic deployment of DeCA’s Enterprise Business System (EBS) to U.S. commissaries east to west, as the agency’s new business and checkout systems are installed over the next four years," said Watkins.

Once the point-of-sale portion of EBS has been deployed, stores will receive CLICK2GO depending on analysis of expansion criteria such as sales and transactions, existing infrastructure and demographics.

As part of an introductory offer, CLICK2GO customers aren’t charged a service fee for the first 30 days the service is offered. After the initial 30 days, a $4.95 service fee is applied for each order.  

Three other commissaries at Fort Lee, Virginia, Offutt Air Force Base, Nebraska, and Travis Air Force Base, California had offered a CLICK2GO service under a pilot program which used a different business system. These locations discontinued their fulfillment of internet orders on June 1 when the contract for the pilot services expired.

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